Vacation Solutions: Can I get a refund for my canceled Hawaii flights? | Travel
In 2019, I booked flights via Travelocity to fly from Kauai to Minneapolis in April. The initial two legs of my flight, from Lihue to Honolulu to Los Angeles, were on Hawaiian Airways. The previous leg, from Los Angeles to Minneapolis, was on Delta Air Strains.
In late March, Hawaiian canceled our flights for the reason that of COVID-19. Travelocity contacted us and promised we would listen to from them soon about obtaining a ticket credit or refund. But we hardly ever listened to another word from them.
I contacted Hawaiian, and it despatched us a be aware expressing we needed to perform with Travelocity. I tried out contacting Travelocity on several occasions, and it would automatically disconnect for the reason that my flight was not inside of 72 hours.
I tried using to “chat” online with a agent who claimed we could only get a credit to use by Dec. 31. I insisted on speaking to a supervisor, and they gave me a range to phone, but you could not get a live particular person. I’m striving to get my $1,100 refund. Can you assistance me? — Jacquelin Heinen, Lakeville, Minn.
A: If Hawaiian Airways canceled your flights, you should have gained an rapid refund. The associates at Hawaiian and Travelocity had been incorrect. Under Office of Transportation principles (www.transportation.gov/airconsumer), you were being entitled to a total refund inside of seven enterprise days if you paid by credit card. The rule also applies to tickets booked through an on the web company like Travelocity.