Singaporeans specific worry about ‘complicated’ redemption of SingapoRediscovers Vouchers, Way of life Information

SINGAPORE – Buyers have expressed fears that the scheme to give Singaporeans $100 truly worth of tourism vouchers to invest on the island may possibly be far too inconvenient for some to use.

From future month, these aged 18 and over will obtain on the web SingapoRediscovers Vouchers to spend on nearby sights, hotel stays and excursions.

When many have welcomed the shift, customers who spoke to The Straits Occasions have also expressed anxieties after far more particulars were introduced by the Singapore Tourism Board (STB) on Monday (Nov 23).

A main issue was the “particularly difficult redemption course of action”, with some indicating the inconvenience involved would discourage men and women from investing the vouchers – particularly the aged.

Out there in denominations of $10, the vouchers can be redeemed on the web by way of 5 authorised scheduling associates: Changi Suggests, GlobalTix, Klook & UOB Vacation Planners, Traveloka and

“It is a fantastic plan, but the way it can be currently being executed would seem odd,” explained engineer Raju Govindasamy, 49, who intends to use the vouchers for a spouse and children outing at a area attraction. “When you involve multiple merchants and do not have a centralised site from which vouchers can be redeemed, you make it a great deal a lot more complicated for individuals, having said that keen they are, to go about the procedure.”


Little company operator Lim Sioe Hwan, 32, explained: “It would make a great deal far more feeling for there to be just one particular STB-run web page, wherever folks can simply just check out it and redeem the vouchers for distinct offers, rather than place additional tension on the customer to soar by way of hoops just to redeem a voucher.

“No question that each and every merchant will have a range of packages, but alternatively than staying spoilt for selection, it just helps make issues more bewildering.”

Mr Lim additional that his dad and mom, who are in their late 60s, had been “befuddled” by the redemption procedure.

College college student Lynn Koh, 22, also suggested that there be a “centralised look for motor” of sorts, exactly where all the specials and functions available could be showcased with the applicable links.


“Without a central point of comparison, or room for practical comparison and distinction, it really is even more durable for clients to make discerning possibilities. If a good deal of research is concerned just to use a voucher, it requires the simplicity out of what could be a quite basic approach,” she explained.

Some prospects also expressed worries that older and a lot less IT-savvy Singaporeans would find it challenging to redeem the vouchers – particularly with there currently being specialised bodily redemption counters operate by each merchant.

“It is fantastic that there are counters for people who find e-payment and on the web redemption challenging, but it leads to confusion when there are precise counters for certain discounts,” reported Mr Loke Kam Wing, 77, who is on the lookout to use his vouchers for a working day out with his wife, who is also in her 70s.

“This results in complications due to the fact I am going to not only have to do study on the net about what deals to get in progress, but I am going to also have to obtain the corresponding counter, which might or may not be close to me at all.”


For Mr Goh Min Kwang, 45, who is effective in banking, the major worry is the risk that “unscrupulous merchants” could “jack up the rate” of packages or things to do, negating the price of the $100 vacationer voucher.

“I am hoping that there can be extra transparency and extreme rate regulation. It would be terrible if prices shoot via the roof due to desire or other factors. If that transpires, the $100 in vouchers wouldn’t count for significantly other than to address this rate improve,” Mr Goh claimed.

STB explained it will take a really serious perspective of techniques these types of as profiteering and mentioned it will penalise retailers located to have carried out so.

However, numerous individuals the ST spoke to ended up quite content with the prospect of tourism vouchers – which can be employed at all Singapore Tourism Board (STB) approved inns, leisure points of interest and neighborhood tours – and did not head the added energy associated to procure them.


Ms Sakinah Mohd, 44, is taking into consideration paying the vouchers on a loved ones staycation on Sentosa to rejoice her daughter Maia’s eighth birthday, which falls on Dec 20.

“This initiative allows to increase consciousness of the distinct points of interest Singaporeans can pay a visit to,” she stated.

The vouchers cannot be transferred involving men and women or put together with other people’s vouchers. But Ms Sakinah added that she does not intellect since they “allow all those whose livelihoods and incomes have been strike by Covid-19 to go on a vacation and love time with relatives”.

Whole-time economics tutor Melvin Koh, 37, a father of two boys aged four and 7, explained: “The Government has offered Singaporeans this funds to enjoy our country’s cultural gems although serving to to subsidise procedure fees for points of interest and inns. It is reasonable that we are not allowed to stack or resell these vouchers for individual monetary achieve.”

This report was initial posted in The Straits Instances. Authorization necessary for replica.