No refund for canceled Hawaii flights?

Expensive Journey TROUBLESHOOTER: In 2019, I booked flights by way of Travelocity to fly from Kauai to Minneapolis in April, 2020. The initial two legs of my flight, from Lihue to Honolulu to Los Angeles, had been on Hawaiian Airlines. The past leg, from Los Angeles to Minneapolis, was on Delta Air Traces.

In late March, Hawaiian canceled our flights due to the fact of COVID-19. Travelocity contacted us and promised we would listen to from them before long about obtaining a ticket credit rating or refund. But we in no way heard one more term from them.

I contacted Hawaiian, and it sent us a take note declaring we necessary to function with Travelocity. I attempted contacting Travelocity on various events, and it would automatically disconnect due to the fact my flight was not inside 72 several hours.

I tried using to “chat” on the web with a representative who claimed we could only get a credit rating to use by Dec. 31. I insisted on speaking to a supervisor, and they gave me a number to phone, but you could not get a live human being. I’m trying to get my $1,100 refund. Can you enable me?

— Jacquelin Heinen, Lakeville, Minn.

Remedy: If Hawaiian Airlines canceled your flights, you ought to have obtained an speedy refund. The reps at Hawaiian and Travelocity have been mistaken. Beneath Department of Transportation rules (www.transportation.gov/airconsumer), you had been entitled to a total refund within just 7 organization days if you paid by credit score card. The rule also applies to tickets booked by an on the internet company like Travelocity.

Hawaiian was appropriate about a single thing. You necessary to go as a result of your vacation agent for a refund. That signifies achieving out to Travelocity. The organization should have an computerized program in area that asks you if you want a refund or ticket credit rating. But it appears like that notification program was not performing through the pandemic, at minimum for you.

Travelocity was not absolutely truthful with you. I reviewed the emails it sent you and it gave you only 1 solution: to claim your airline credit history. This gave the visual appearance that Travelocity was doing the job with the airways to retain your money.

I wouldn’t have termed Travelocity for a refund. Sending an e mail will work greater, for the reason that you can maintain a duplicate for your documents. Except you file the get in touch with, there is no evidence of it. You could have also appealed your scenario to an government at Travelocity. I listing the names, figures and email addresses of essential Travelocity executives on my buyer advocacy internet site at www.elliott.org/company-contacts (Expedia owns Travelocity).